Effective Date: [05/01/2025]
Applies To: All users of Epical Health Online CDI Academy
Governing Law: United States – All 50 States (including California, Texas, Virginia, Colorado, Connecticut, Utah)
Epical Health, LLC (“Epical Health,” “we,” “our,” or “us”) is committed to protecting the personal information of our students, customers, and website visitors. This Privacy Policy describes how we collect, use, store, and share personal information when you use our online Clinical Documentation Improvement (CDI) training programs via Graphy or any related platform or site operated by Epical Health.
By accessing or using our services, you consent to the practices described in this policy.
1. INFORMATION WE COLLECT
We only collect personal information that is relevant and necessary for educational, administrative, and legal purposes.
1.1 Information You Provide
When you enroll, register, or contact us, you may provide:
Full name
Email address
Billing address
Phone number (optional)
Payment information (via a secure third-party processor)
Course participation data (e.g., quizzes, progress, certificates)
1.2 Automatically Collected Information
We may collect certain technical data from your browser or device:
IP address
Browser type and settings
Device type and operating system
Date/time of access
Usage activity (pages viewed, content completed)
This information helps us analyze engagement, troubleshoot technical issues, and improve the learning experience.
2. HOW WE USE YOUR INFORMATION
Your personal data may be used to:
Provide course access and user support
Track progress, issue certificates, and maintain academic records
Communicate important updates and reminders
Process payments securely
Improve our platform, services, and content
Comply with legal obligations
We do not sell or rent your personal information under any circumstances.
3. SHARING OF INFORMATION
We only share your data as necessary to:
Fulfill your service requests
Process payments via Stripe, PayPal, Razorpay, or similar providers
Operate the course through platforms like Graphy
Comply with laws, subpoenas, or court orders
All third-party vendors are contractually obligated to keep your data secure and confidential.
4. DATA RETENTION
We retain personal information only for as long as necessary to:
Deliver educational services
Comply with tax, legal, and audit obligations
Resolve disputes and enforce our Terms
You may request deletion of your data, except where retention is legally required.
5. SECURITY PRACTICES
We use industry-standard physical, technical, and administrative safeguards to protect your data, including:
Secure encryption of payment and login credentials
Access restrictions to user data
Monitoring for unauthorized access
However, no system can be 100% secure. You are responsible for safeguarding your password and account access.
6. YOUR PRIVACY RIGHTS (ALL U.S. STATES)
Regardless of where you live in the U.S., you have the right to:
Access and review your personal data
Request correction or deletion
Withdraw consent for communications
Opt out of marketing emails (via “unsubscribe” links)
Submit requests to info@epicalhealth.com and we will respond within 30–45 days.
7. CALIFORNIA PRIVACY NOTICE (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you these additional rights:
Right to Know: What personal data we collect and why
Right to Delete: Request deletion of your information
Right to Opt-Out of Sale/Sharing: (We do not sell or share your data)
Right to Non-Discrimination for Exercising Privacy Rights
To submit a request, email ccpa@epicalhealth.com with subject line “CCPA Request” and include your full name and the email used during registration.
✅ Do Not Sell or Share My Personal Information (California Residents)
Epical Health does not sell or share your personal information as defined by California law. To formally opt out, visit our CCPA Opt-Out Form or email info@epicalhealth.com.
8. OTHER STATE-SPECIFIC RIGHTS
Virginia (VCDPA), Colorado (CPA), Connecticut, Utah
Residents may also:
Request to access, correct, or delete personal data
Opt out of profiling or targeted advertising (which we do not conduct)
Appeal a denied request
Please email info@epicalhealth.com for state-specific concerns.
9. CHILDREN’S PRIVACY
Our services are intended for adults age 18 and over. We do not knowingly collect or store personal data from children under 13. If you believe a child has submitted data to us, contact info@epicalhealth.com and we will promptly delete it.
10. THIRD-PARTY SERVICES & LINKS
Our services may include embedded content or links to third-party websites (e.g., payment processors, email tools). These providers have their own privacy practices, and we are not responsible for their policies.
11. INTERNATIONAL USERS
This platform is designed for users in the United States. If you are accessing from outside the U.S., your information may be transferred to servers in the U.S. and handled under U.S. privacy laws.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or platform notice.
Last Updated: [06/01/2025]
13. CONTACT US
For any privacy-related requests, data access, or legal inquiries, contact:
Epical Health, LLC
📧 Email: Admin@epicalhealth.com
🌐 Website: www.epicalhealth.com
📍 Mailing Address: [2591 Dallas Parkway, Suite 300, Frisco, Texas, 75034, United States]
Launch your Graphy